Cancellation and refunds
1. Cancelling
Cancel from your account page, or write to [email protected] from the email address on your account. Either way:
- we stop charging you from the next renewal date;
- you keep access until the end of the month you have already paid for;
- there is no cancellation fee and no minimum term.
To avoid the next charge, cancel before your renewal date. Uninstalling the client does not cancel the subscription.
2. Fourteen-day refund on your first payment
If the service does not work for you, ask within 14 days of your first payment and we refund that payment in full. You do not need to give a reason. This applies once per person. It does not apply to later monthly renewals or to a subscription you start again after an earlier refund.
3. Right of withdrawal (EEA and UK consumers)
If you are a consumer living in the European Economic Area or the United Kingdom, you have a legal right to withdraw from this contract within 14 days of the day you subscribed, without giving a reason.
To withdraw, send us a clear statement before the 14 days are over, by email to [email protected]. You may use this wording:
"I withdraw from my contract for the Vesperidys subscription. Ordered on [date]. Name: [name]. Account email: [email]. Date: [date]."
We will refund every payment received from you without undue delay and no later than 14 days after we receive your notice, using the payment method you paid with, at no charge to you. Although the law allows a proportionate deduction when you asked for the service to begin during the withdrawal period, we do not make one: you receive the full amount.
This statutory right applies alongside section 2 and is not limited by it.
4. Other refunds
- Renewals. Monthly renewals are otherwise not refundable. Cancel and your access continues to the end of the month.
- Charged in error. If we charged you twice, or after you had cancelled, tell us and we will refund the charge.
- Changes on our side. If we end the service, or change it in a way that materially reduces it for you and you cancel as a result, we refund the unused part of the period you have paid for.
- Your legal rights. Nothing here limits remedies that consumer law gives you where a service is not provided as agreed.
5. How refunds are paid
Refunds go back to the original payment method through Stripe, Inc.. Once we issue a refund, your bank usually shows it within 5 to 10 business days. We cannot refund to a different card or account.
6. Chargebacks
If you see a charge you do not recognise, please write to [email protected] first; we can usually fix it faster than your bank can. If a chargeback is opened we suspend the account while it is investigated.